Nintendo of America

support.nintendo.com

U.S. Repair Form for Game Boy Advance and Nintendo GameCube systems
(Nintendo's Factory Repair Program)

Before beginning the repair process, please consider the following:

  • Wii, Nintendo DSi, Nintendo DS and Nintendo DS Lite systems have a separate repair process. If you are attempting to repair one of these systems, click here to select your system type. Choose the applicable troubleshooting and if a repair is necessary, you will be given the appropriate repair options.
  • We can only accept a personal check or money order for repairs submitted using this online form. If you want to pay by credit card, please call our Consumer Service Department at 1-800-255-3700.
  • This form may only be used by residents of the continental U.S., Alaska, Hawaii, and Puerto Rico. For residents of a U.S. Territory such as Guam or the U.S. Virgin Islands, please contact our Customer Service Department at 1-800-255-3700 for assistance. Canadian residents can click here for their repair options.
  • Please use our "Warranty Lookup" tool to determine if your system is under warranty. (You will need the system's serial number, which can be found on the bottom of home consoles or on the back of Game Boy units. It begins with two letters, followed by several numbers.) Only manufacturer defects are covered under warranty.
  • You must be 13 years old or older to sign up for Nintendo's Factory Repair Service.
  • Consumers with valid APO and FPO addresses can fill out the form, but the UPS Return Program and access to our 800 number are only available in the U.S.

Please note: Nintendo's warranty does not cover physical damage. Examples of physical damage include: damaged screen on a handheld unit (screen appears to have an "ink blotch"), water damage, spilled liquid, and scratched game discs, etc.. If your Nintendo product needs repair or replacement due to physical damage, and is within the warranty period, please call our Consumer Service department at 1-800-255-3700 to discuss available repair options.

Repair Form

To begin the repair process, please complete the following form. After you submit this form, you will be sent an e-mail with complete instructions on how to proceed with your factory repair. Please ensure you provide a valid e-mail address. If you opt to use the UPS drop-off program, we will send you a prepaid shipping label and instructions.


System Info:
System You Need Repaired: Purchase Date:   Serial Number:*  
 
* The serial number can be found on the bottom of home consoles and Nintendo DS systems, or on the back of Game Boy units. It begins with two letters, followed by several numbers.

Note: With the exception of Wii Remote repairs, send in only the Control Deck for your system (no accessories, games, or components please). If you are not sure the problem is only with the Control Deck, or hand-held system, or you suspect the problem is being caused by an accessory or game, please call our Consumer Service Department at 1-800-255-3700.

Address Info:
First Name:   Last Name:
 
Address:
Address:
Additional address info (Apt, Suite, C/O, etc.):
City:   State:   Zip:   Country:
     
Phone Number:   Ext.       E-mail*: Confirm E-mail*:
( )        
* A valid e-mail address is required as we will be providing a repair confirmation, as well as your repair status information. Please note that your e-mail address will only be used by Nintendo to send you business-related communications (e.g., your repair instructions) unless you agree to receive more information below. Either way, Nintendo does not sell or rent any personal information. Please see our Privacy Policy for more information.

If your email account has a restriction for Spam, please update your account to accept mail from repairs@noa.nintendo.com. This will help to ensure you receive the email which provides packaging and shipping information.

Please describe the symptoms you are experiencing with your system:

Is the unit not operational due to physical damage (such as cracked screen on a handheld unit, or liquid spills on the system)?

Yes
No

UPS Return Program:
Nintendo provides a pre-paid UPS label to ship your repair to Nintendo. This service is free if your repair is covered under warranty (or $10.00 for a non-warranty repair). Check here to determine if there is a convenient UPS drop-off location near you.
Do you want to use the UPS Return Program service? Yes   No
Verify Info:

Please verify your information, then click on "Submit" to continue:

Stuck? If you have a question you need answered before submitting your repair request, or you aren't finding the answer you need here, please e-mail us by clicking here, and a Nintendo representative will reply to your message. Please include your phone number in your e-mail message in case the representative needs to contact you via phone.