Nintendo of America

Nintendo DS - Troubleshooting and Repair

What type of problem are you experiencing?

• Screen problems


• Screen appears cracked (runny colors, blotchy screen)
• Lines on the screen
• Scratches on the screen
• Backlight doesn't turn on
• Touch Screen problems
• Screens are blank and the power light flashes slowly
• Lower screen looks different than the upper screen
• White (or other color) dot on the screen (pixel issues)
• Cleaning the screens
• Piece of foreign material wedged between Touch Screen and system housing
• Other Screen Problems


• System and game problems



• Power and battery charging problems (including no power to unit)
• Sound or microphone problems
• Buttons are sticky
• Buttons are not responding
• Liquid spilled on system
• Plastic Housing and Hinge Issues
• Game Boy game doesn't fit
• Can't play multiplayer Game Boy Advance games
• Difficulty inserting a Game Card into the system
• System doesn't recognize a game
• Game locks up, picture is scrambled or frozen, etc.
• Game Card won't eject
• Wireless and multiplayer problems
• Game is difficult to control while using the stylus
• All other Game Card problems
• Pictochat problems
• Help with Nintendogs
• Help with Brain Age
• Other System Problems



• Nintendo Wi-Fi Connection problems (playing online)



If you need assistance connecting your Nintendo DS to the Nintendo Wi-Fi Connection for online play, our
online connection troubleshooting is here to help.

• Getting connected (first time setup)
• Choosing a wireless router
• Wireless router troubleshooting
• Nintendo Wi-Fi USB Connector troubleshooting
• All other issues



• Other problems


Can't find the troubleshooting information you're looking for? Here are some other common support topics that may help.


• Basic setup (charging the battery, inserting a Game Pak, etc.)
• Using Pictochat
• Playing online
• Nintendo DS Browser
• System settings and menus
• See all Nintendo DS support information


 

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