Nintendo of America

support.nintendo.com

Repair and Part Order assistance and information

This page contains help for shipping and receiving your Nintendo repair and part orders. If you are unable to find the answer you need on this page, you can e-mail Nintendo's Consumer Service Department. Be sure to include your name, address, phone number, and repair or part order number in your email.

 

 

 

 

 

Shipping label problems and solutions (FedEx, UPS)

 

  • FedEx - My repair instructions email never arrived.

      Check your email in box's "junk" folder to see if the email was placed there. If you still don't have the email, we will gladly send you a replacement label. Please e-mail Nintendo's Consumer Service Department, and be sure to include your name, address, phone number, and Repair Order number in your email.

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  • FedEx - The FedEx website tells me the link has expired or username/password are entered incorrectly.

      The FedEx link provided in your repair instruction email is valid for 30 days. This error is displayed after 30 days have passed. To have a new FedEx label link issued, please email Nintendo's Consumer Service Department. Please include your name, address, phone number, and Repair Order number in your email.

      Once you have logged into the FedEx site, you have five (5) days to print or re-print the label. If it has been more than five (5) days since you originally logged in and you would like to print or re-print the label, please email Nintendo's Consumer Service Department.

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  • UPS - My label has not arrived.

      Your Return Program pre-paid label should arrive within 4-10 business days via US Mail. If it does not arrive within this timeframe, please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m., Pacific Time.

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  • UPS - I no longer have the shipping label (lost, destroyed, etc.).

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Understanding your repair status

 

  • How can I check the status of my repair?

      Enter your 7-digit repair order number and zip code or postal code in the boxes below, and our site will look up your repair status.



      Tip: Should you need to look up your status again, use the "Repair Information" lookup found at the top left side of all Support.nintendo.com pages.

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  • It doesn't show that you have received my repair shipment. How long should it take to arrive?

      If you used Nintendo's Factory Repair Service in the U.S. or Canada, please allow 2-8 business days for your package to arrive at our facilities.

        FedEx (U.S.)
        If you used our FedEx Return Program you can track your shipment online at www.fedex.com or call 1-800-463-3339. Your tracking number is located by following the link to the FedEx label in the instruction email you received. For shipments from Puerto Rico shipments, the tracking number is located on the receipt portion of your FedEx airbill.

        UPS (U.S.)
        If you used our UPS Return Program, you can track your shipment online at www.ups.com. Your tracking number for the return shipment to Nintendo can be found on the receipt portion of your return label.

        Purolator (Canada)
        If you used our Canadian Factory Repair Program you can track your shipment online at www.purolator.ca. Your tracking number for the return shipment to Nintendo can be found your copy of the Purolator Waybill.

      You may also email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

      If you shipped your repair to Nintendo using another method, please contact that carrier for delivery information.

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  • I haven't received my repair shipment back. How long should it take to arrive?

      When using the Factory Repair Service, the approximate turnaround time is 9-11 business days.

      In Canada, if you have shipped your product to one of our Canadian Service Centres, the approximate turnaround time is 14-21 business days.

      Turnaround time is calculated from the time we receive your product, to when your product is delivered back to your home. It does not include the shipping time required for the product to reach Nintendo. If you have waited more than the suggested turnaround time, please email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • I want to change what I'm sending to Nintendo for repair. How do I update that?

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  • My repair shows "Shipped / $ Due." What does this mean and how do I resolve this issue?

      If your repair shows "Shipped / $ Due", it means the repair was either not covered under warranty or we did not receive payment for the repair. You will receive an invoice for remitting payment. You may pay for your repair with a check, money order or a Visa or MasterCard. Please submit the payment to the address provided on the invoice you receive.

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  • I want to change the address my repair will be returned to. How do I update that?

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  • How can I check the status of my repair?

      Use the "Repair Information" lookup found on the left side of all support pages (including this one) to look up the status of your repair.

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  • Do I need to contact Nintendo or FedEx if I decide not to send my product in for repair or to not use the FedEx return label?

      There is no need to contact Nintendo or FedEx to cancel your repair order or label.

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Changing your repair details (return address, items to send)

 

  • I want to change what I'm sending to Nintendo for repair. How do I update that?

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  • I want to change the address my repair will be returned to. How do I update that?

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Advance Replacement questions

 

  • How do I avoid being charged for my Advance Replacement order?

      Your credit card will be charged a shipping charge when your Advance Replacement order ships. To avoid an additional charge on your credit card, follow the instructions included with your Advance Replacement system. Nintendo must receive your non-working system within 21 days from the ship date of your Advance Replacement system. In order to avoid an additional charge on your credit card please, use the pre-paid return label provided by Nintendo as it includes a barcode that, when scanned, prevents your credit card from being charged.

      If you have any questions or need to have the instructions resent to you, please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time.

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  • I have lost the Advance Replacement pre-paid UPS return label provided by Nintendo. Can I request a replacement and will I be charged for shipping again?

      We will gladly send you a replacement label at no additional charge. Please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time. Include your original order number, name and complete mailing address.

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  • Can I track the delivery status for the return of my non-working system?

      Yes. The tracking number for the return shipment to Nintendo can be found on the receipt portion of your pre-paid return label. For U.S. shipments go to www.ups.com and for Canadian shipments go to www.purolator.com. Both websites have a "track shipment" option.

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  • Where can I go online to see if Nintendo has received my non-working system?

      Use the "Part Order Information" lookup found on the left side of all support pages (including this one) to look up the status of your Advance Replacement order. Important! Because Advance Replacements are technically "parts", you must enter the number in the "Part Order Information" box.

      Below are definitions of the different statuses your Advance Replacement order may be in:

        Adv Replacement Shipped - Awaiting Return
        Your Advance Replacement system has been shipped to you and Nintendo is now awaiting the return of your non-working system. To avoid being charged your system must be received at Nintendo within 21 days from the ship date of your Advance Replacement system.

        Complete - Return Received
        Your non-working system has been received and processed by Nintendo. Your credit card information has been deleted from your order and you will not be charged.

        Complete - Credit Card Charged
        Your non-working system was not received within the agreed upon time and your credit card has been charged the amount indicated on the invoice received with your order.

        Adv Replacement - On Hold
        Your return package has arrived at Nintendo, but has been placed on hold pending further research. If there are questions or problems with your return shipment one of our Consumer Service Representatives will contact you. Once the issue has been resolved, your order will be completed and the status updated accordingly.

        Adv Replacement - Cancel
        Your Advance Replacement order has been canceled. Please contact Nintendo Consumer Service Administration Department (contact info below) for more information.

      If you have any questions or need to have the instructions resent to you, please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time. Be sure to include your original order number, name and complete mailing address.

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  • How can I verify if I have been charged for an Advance Replacement system?

      Your non-working system must be received at Nintendo within 21 days from the ship date of your Advance Replacement system. If it is not, your credit card will be charged the remaining amount due indicated on the invoice received with your Advance Replacement order. If your credit card has been charged for the Advance Replacement system, your order status will be "Complete - Credit Card Charged."

      If you have any questions please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time. Be sure to include your original order number, name and complete mailing address.

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  • How do I change the address of an order?

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  • Why is tracking information not available on some orders?

      We are only able to provide tracking information on U.S. orders shipped via UPS or Federal Express and Canadian orders shipped via Canada Post or Purolator. Tracking information is not available for items shipped via U.S. mail.

 

 

Repairs - General repair and warranty questions

 

  • How long is my warranty in the US or Canada and how do I check the warranty status?

      Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry. For more information and to look up your system's warranty status, click here.

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  • Identifying Nintendo products (new question: How do I identify Nintendo Products?)

      To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, it may be a licensed product. You can use our Licensee Directory to find the company's phone number and address.

      If the company that manufactured your product is not listed among our licensees, you may be using an unlicensed product. We do not have information on unlicensed companies or products as these products are not recommended for use with our systems. Please read this important information about unlicensed products.

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  • How can I pay for my repair if is not under warranty?

      We accept Visa or MasterCard, or for some options you can send in a check or money order with your repair. The payment options and pricing will depend on the type of repair selected. If you have a question about payment, please call 1-800-255-3700.

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  • How long do repairs generally take?

      When using the Factory Repair Service in the U.S., the approximate turnaround time is 9-11 business days from the time we receive the product. For repairs in Canada, please allow 14-21 business days from the time we receive the product, to when the product is back to you. The times listed above do not include the time it takes for the product to get to Nintendo.

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  • Can I use the FedEx Pick-Up program?

      Nintendo's FedEx return program supports drop-off shipments only. If the FedEx pick-up is used, Nintendo will not be responsible for these costs or for any lost or misdirected packages.

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  • Do I have to use a laser printer to print my FedEx return label?

      No, you may use any printer to print your FedEx return label. You just need to make sure that the copy you print is clear.

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  • Do I need to contact Nintendo or FedEx if I decide not to send my product in for repair or to not use the FedEx return label?

      There is no need to contact Nintendo or FedEx to cancel your repair order or label.

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  • What do I do if I need a repair and I live outside of the U.S. or Canada, or the product I need assistance with was purchased outside of the U.S. or Canada?

      We are only able to repair products for residents of the U.S. and Canada. We are also not able to repair or modify products made for use in other countries.

      If you live in Latin America, click here for your repair options. For all other areas, try our international distributors list for repair information, or return to the retailer where purchased.

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  • Are there Service Centers in my area?
      Nintendo no longer contracts with local service centers, and does all repairs through its factory service program. To learn more about factory repairs through Nintendo, please see the information in the box below.

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  • What are the benefits of Factory Service?

      Nintendo has set up special repair shipping programs with UPS (U.S.) and Purolator (Canada - warranty repairs only) that are available to most residents. Each repair includes:

      • Fast Repair Service. Systems usually back to you in 2 to 3 weeks from the time the product is received by Nintendo.
      • Genuine Nintendo parts.
      • 1-year repair guarantee (or the remainder of your warranty, whichever is longer).
      The UPS Return Program is not available in Puerto Rico.

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  • How long is my warranty in the US or Canada and how do I check the warranty status?

      Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry. For more information and look up your system's warranty status, click here.

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Part Orders - Terms and conditions

 

  • Order Limitations

      Items offered on the Nintendo Online Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less. We reserve the right to cancel orders that appear to be for commercial or retail use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the email provided with your order.

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  • Order Acceptance

      Your receipt of an email order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell any products to you. Nintendo reserves the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted.

      If additional information is required, we will attempt to contact you via email or phone using the information you provided with your order. If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order regardless of whether or not your order has been confirmed with a confirmation email.

      Shipping and delivery times given on our site will not take effect until your order is approved.

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  • Returns Policy

      Parts and Accessories

        Within 30 days after a delivery of your order, you may return the item(s) purchased directly from Nintendo, for a full refund or exchange. Nintendo will not accept returns of the following: (a) any item that is returned more that 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts. To return an item for a refund or exchange, please send it to the appropriate address listed below, along with a letter explaining whether you would like a refund or exchange:

          U.S. Residents

          Return product to:
          Nintendo of America Inc.
          Attn. CS Returns
          12521 128th Lane NE, Suite B
          Kirkland, WA 98034-7719

           

          Canadian Residents

          Return product to:
          Nintendo of Canada
          2925 Virtual Way
          Suite 150
          Vancouver, BC V5M 4X5

        Be sure to include your name, address, daytime phone number, email address, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

        In the event you request a refund for a return, we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please email us by clicking here, or call 1-800-255-3700 or for more information.

       

      Software

      • Refund

          Within 30 days after delivery of your order, you may return unopened software purchased directly from Nintendo, for a full refund. Nintendo will not accept refunds for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is opened or unsealed; or (c) any item that was not purchased directly through Nintendo.

      • Exchange

          Within 30 days after delivery of your order, you may return defective software purchased directly from Nintendo, for exchange for the same item. Nintendo will not accept exchanges for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts; or (c) any item that was not purchased directly through Nintendo.

          To return software for refund or exchange, please send it, along with a letter explaining why your are returning the software, to the appropriate address listed below:

            U.S. Residents

            Return product to:
            Nintendo of America Inc.
            Attn. CS Returns
            12521 128th Lane NE, Suite B
            Kirkland, WA 98034-7719

             

            Canadian Residents

            Return product to:
            Nintendo of Canada
            2925 Virtual Way
            Suite 150
            Vancouver, BC V5M 4X5

          Be sure to include your name, address, daytime phone number, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

          In the event you request a refund (see "Refund" information above), we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please contact us at noaorder@noa.nintendo.com or call 1-800-255-3700 for more information or if you have questions.

          If it has been more than 30 days after delivery of your order, please visit www.nintendo.com/consumer/index.jsp or call 1-800-255-3700 for troubleshooting information and repair or replacement options. Please do not send any products to Nintendo without contacting us first.

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  • Errors on Our Website

      We make every effort to ensure that the information on Nintendo's Online Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability.

      In the event a product is mispriced, Nintendo reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via email to see if you would like to proceed with the order at the correct price.

      If you no longer wish to purchase the item, you may request that the order be canceled.

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  • Credit Card Procedures

      For your convenience, your credit card will not be charged until your order ships. We will, however, obtain preauthorization from your credit card company prior to shipping your order which may result in a reduction in your available credit by your credit card company. Please contact your credit card company for more information.

      If part of the order is backordered, you are charged for the price of the initial items shipped and the full shipping and handling charge. When the backordered items are shipped, you will then be charged for those remaining items; no additional shipping and handling fees will be charged. Orders that are canceled by either you or Nintendo are not charged to your account if the cancellation occurs prior to shipment of your order.

      If you want to cancel your order after it has shipped, see our Returns Policy for instructions, or contact Nintendo at 1-800-255-3700 or email us by clicking here.

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Part Orders - Shipping questions

 

  • Why is tracking information not available on some orders?

      We are only able to provide tracking information on U.S. orders shipped via UPS or Federal Express and Canadian orders shipped via Canada Post or Purolator. Tracking information is not available for items shipped via U.S. mail.

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  • What is the status of my order?

      Use the "Part Order Information" lookup found on the left side of all support pages (including this one) to look up the status of your part order.

      Part Order Status definitions:

        Pending - Your order has been received and is awaiting approval.

        Preparing Order - Your order has been approved and is being prepared for shipping.

        Shipped - Your order has been shipped.

        Backordered - This item is currently unavailable and will ship as soon as it is in stock.

        Order Problem - There is a problem with your order. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance.

        On Hold - Your order has been placed on hold. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for more information.

        Canceled - Your order has been canceled either by you or by Nintendo. If have questions as to why your order was canceled, please email Nintendo's Consumer Service Department or call 1-800-255-3700 for more information.

        Partial Ship - This may be necessary if you have ordered more than one (1) item and not all of the items are available to be shipped. The reason an item may not be available is that it is on backorder or a pre-order.

        Complete - Return Received - Your non-working system has been received and processed. Your credit card information will be deleted from your order and you will not be charged.

        Complete - Credit Card Charged - Your non-working system was not received within 21 days after delivery of your Advance Replacement system. Your credit card has be charged the amount due indicated on the invoice received with your Advance Replacement order.

        Adv Replacement - On Hold - Your return package has arrived at Nintendo, but has been placed on hold pending further research. If there are questions or problems with what Nintendo received, someone from our Consumer Service Administration Department will be in contact. Please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time. Be sure to include your original order number, name and complete mailing address.

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  • To where does Nintendo ship?

      Nintendo ships to the following locations:

      • All 50 United States (most shipping methods available*)
      • All Canadian Provinces
      • All U.S. Territories (standard U.S. Mail or expedited shipping methods only)
      • U.S. APO/FPO, PO Boxes (standard shipping only)
      • Canadian PO Boxes, CP Boxes, Rural Routes (standard shipping only)

      *Ground shipping is not available for orders going to Hawaii or Alaska (only standard U.S. Mail or expedited shipping methods available).

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  • What are my shipping options and how long will it take to get my order?

      The prices listed below include all associated shipping and handling costs. Processing times are subject to product availability.

        U.S.

        Method
        Price
        Normal Processing Time
        Shipping Time
        Total Ship Time
        Standard Shipping
        Order total $5.00 and under
        U.S. Mail        		 $2.00 1-3 Business Days 3-7 Business Days 4-10 Business Days
        Order total $5.01 and over
        UPS Ground        		 $5.00 1-3 business days 1-5 business days 2-8 business days
                 
        Expedited Shipping:
        UPS Blue (two day) $10.00 1-2 business days 2 business days 3-4 business days
        UPS Red (one day) $17.00 1-2 business days 1 business day 2-3 business days

         

        Canada:

        Method
        Price
        Normal Processing Time
        Shipping Time
        Total Ship Time
        Standard Shipping        
        Order total $5.00 and under
        Canada Post Expedited
        		 $3.00 2-4 Business Days 2-7 Business Days 4-11 Business Days
        Order total $5.01 and over
        Canada Post Expedited
        		 $7.00 2-4 business days 2-7 business days 4-11 business days
         
        Express Shipping:
        Canada Post Xpresspost $17.00 2-4 business days 1-2 business days 3-6 business days

      Please note: we do not currently offer Saturday or Sunday delivery.

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Part Orders - Status/update/returns questions

 

  • How do I obtain a refund or return an item I purchased from Nintendo?

      Nintendo offers a full credit policy for product bought directly from Nintendo, as long as it is returned within 30 days of shipment. To obtain a refund or return an item purchased from Nintendo, please send the package and a letter of explanation of what you would like done (i.e. obtain a refund, exchange the item, etc.) Be sure to send the package via a registered or insured shipping method as Nintendo is not responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.

        U.S. Residents

        Return product to:
        Nintendo of America Inc.
        Attn. CS Returns
        12521 128th Lane NE, Suite B
        Kirkland, WA 98034-7719

         

        Canadian Residents

        Return product to:
        Nintendo of Canada
        2925 Virtual Way
        Suite 150
        Vancouver, BC V5M 4X5

      In your letter of explanation, please be sure to include your name, address, daytime phone number, and your order number.

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  • Can I cancel my order?

      If your order has not been shipped, please call 1-800-255-3700 for assistance. If it has already been shipped, You will need to refuse delivery or return the package to Nintendo with a written request to refund or exchange the items you ordered.

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  • Can I change an order I just placed?

      Once your order has been processed, there is no way to update your order online. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • What is the status of my order?

      Use the "Part Order Information" lookup found on the left side of all support pages (including this one) to look up the status of your part order.

      Part Order Status definitions:

        Pending - Your order has been received and is awaiting approval.

        Preparing Order - Your order has been approved and is being prepared for shipping.

        Shipped - Your order has been shipped.

        Backordered - This item is currently unavailable and will ship as soon as it is in stock.

        Order Problem - There is a problem with your order. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for assistance.

        On Hold - Your order has been placed on hold. Please email Nintendo's Consumer Service Department or call 1-800-255-3700 for more information.

        Canceled - Your order has been canceled either by you or by Nintendo. If have questions as to why your order was canceled, please email Nintendo's Consumer Service Department or call 1-800-255-3700 for more information.

        Partial Ship - This may be necessary if you have ordered more than one (1) item and not all of the items are available to be shipped. The reason an item may not be available is that it is on backorder or a pre-order.

        Complete - Return Received - Your non-working system has been received and processed. Your credit card information will be deleted from your order and you will not be charged.

        Complete - Credit Card Charged - Your non-working system was not received within 21 days after delivery of your Advance Replacement system. Your credit card has be charged the amount due indicated on the invoice received with your Advance Replacement order.

        Adv Replacement - On Hold - Your return package has arrived at Nintendo, but has been placed on hold pending further research. If there are questions or problems with what Nintendo received, someone from our Consumer Service Administration Department will be in contact. Please email Nintendo's Consumer Service Department or call 1-800-255-3700. Representatives are available seven days a week from 6 a.m. to 7 p.m. Pacific time. Be sure to include your original order number, name and complete mailing address.

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  • How do I solve a problem with my order? (change, return or cancel it, wrong item, missing item, etc.)

      If you have questions about your order, please contact us via email by clicking here. You will need to provide us with all pertinent information (name, address, phone number, order number, etc.). Not providing all of the pertinent information will increase the time it takes to find a solution and receive a reply. You can also call us at 1-800-255-3700. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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Part Orders - Order entry questions

 

  • Is my order secure?

      Yes, at Nintendo we use a secure server which encrypts all submitted information.

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  • How do you use the personal information I provide (name, address, etc.)?
      For information on how your personal information is handled, please check out Nintendo's Privacy Policy.

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  • What payment methods do you accept?

      We accept Visa and MasterCard for our online orders (U.S. and Canada only). If you want to pay by check or money order, you may want to use the "print order form" option that is available in our online store. Do not send cash with your order.

      To use the print order form option, simply select the items you wish to order from our online store, proceed to checkout, fill in your personal information, and then choose the "print order form" option. The order form will show the items you want to order and automatically calculate all applicable prices, taxes and shipping/handling costs. Include a check or money order (made payable to Nintendo) and mail the form and payment to Nintendo at:

      Nintendo of America
      PO Box 97032
      Redmond, WA 98073-9732

      Once your order is received here at Nintendo, it will usually be processed within one to three (1-3) days and shipped based on the shipping method you requested.

      You may also call our Consumer Service Department at 1-800-255-3700 to place an order with one of our Consumer Service representatives, using a Visa or MasterCard. Representatives are available from 6 a.m. to 7 p.m., Pacific Time, 7 days a week.

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  • Do you charge tax for orders placed online?

      Applicable sales tax will be charged on all other items and will be displayed during the check out process.

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  • Why am I charged sales tax on Internet orders?

      Nintendo of America Inc. (Nintendo) is registered to collect sales or use tax in most US states as well as GST and HST in Canada. Nintendo charges applicable tax on taxable items based on the shipping address that are shipped or delivered to those states where we are required to do so. Most states and Canada require that we tax shipping and handling as well. In the US, the passage of the Internet Tax Freedom Act and similar state statutes has no effect on Nintendo's obligation to collect such taxes. Please note that sales and use taxes collected are remitted by Nintendo to the appropriate state taxation authority as required by law. These monies are not retained by Nintendo.

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  • I'm from outside the United States and Canada, may I order from Nintendo's online Store?

      Unfortunately, we are unable to ship orders placed on our online store to addresses outside the United States and Canada. At this time, we ship to U.S. and Canadian street addresses, U.S. and Canadian P.O. Boxes, APO/FPO U.S. Military addresses and to all U.S. Territories.

      If you live in a country other than the United States or Canada, you will want to contact the local distributor or a retail location in your area for information on the availability of parts, accessories, and other products. Link here for a list of international distributors.

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  • I cannot remove items from my shopping cart, why?

      In order to remove items from your shopping cart, you need to set your web browser to accept all cookies. Please refer to the online help provided with your web browser for instructions on enabling cookies. Otherwise, to change your order you will have to leave the store altogether and start over.

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  • Why do I get an error when I click on Check Out?

      If you are using Microsoft's Internet Explorer (I.E.) you will need to ensure that you have the correct security option selected in your browser settings. The following steps will walk you through verifying your browser's security setting.

      1. Select Tools
      2. Select Internet Options
      3. Select the Advanced Tab
      4. Scroll down to the bottom, under the Security section and make sure that "Use SSL 3.0" is checked.
      5. Click Apply
      6. Click OK

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  • What is the Card Security Code?

      A Card Security Code is a special security feature of your Visa or MasterCard.

      Card Security Codes are not raised, so they are not scanned into standard credit card readers. In theory, these numbers are only visible to you. When you give your Card Security Code to a merchant, you assist the merchant in verifying that the order is being placed by you, the card holder.

      We ask for the Card Security Code to help us detect fraudulent use of credit cards. This additional step allows us to greatly enhance the safety and security of our ordering process as it is generally only the card holder who will have access to these numbers.

      Flip your card over and look at the signature box. You should see a 16-digit credit card number followed by a special 3-digit code. This 3-digit code is your Card Security Code.

      Card security code
      		  
      Card security code

     

  • Are coupons accepted on purchases made directly through Nintendo of America?

      Coupons are for use only at local, participating retailers and are not valid on purchases made directly through Nintendo.

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Je suis un consommateur francophone. Comment puis-je commander?

    Nos consommateurs canadiens francophones ont la possibilité de commander par le biais de la boutique Nintendo. Cependant, notez bien qu'à l'heure actuelle, la boutique n'est qu'en anglais. Une version française sera disponible ultérieurement. Si vous préférez, vous pouvez contacter nos représentants francophones pour passer votre commande en appelant le 1-800-255-3700 entre 7:00 et 16:00 (heure du Pacifique), sept jours sur sept.